1. Overview
This Refund Policy explains our approach to refunds for ChalkItUp, operated by Neil Winter trading as ChalkItUp. ChalkItUp is a business-to-business service for gymnastics clubs and competition organisers. All sales are to organisations, not individual consumers.
2. No-refund policy
All purchases — whether a per-competition fee or a subscription plan — are non-refundable once payment has been made.
We operate this policy because:
- Every new account is offered a free trial period that allows you to test the platform fully before committing to a purchase
- The service is delivered immediately upon purchase — the platform is accessible as soon as payment is confirmed
- Digital services of this nature are excluded from the consumer right to cancel under the Consumer Contracts Regulations 2013 once delivery has begun (and in any event this service is provided to businesses, not consumers)
3. We strongly encourage you to trial first
Before purchasing any paid plan, we encourage you to:
- Create a free trial account and run a test competition
- Add entries up to the trial limit and walk through the full scoring and results flow
- Contact us at hello@chalkitup.co.uk with any questions before purchasing
The trial is designed precisely so you can make an informed decision. If something does not work as expected during the trial, please tell us and we will resolve it before you commit.
4. Service failures
Our no-refund policy does not affect your statutory rights. If the service is unavailable for an extended period due to a failure on our part, we will assess the situation on a case-by-case basis and may offer a credit, extended service period, or partial refund at our discretion.
A "service failure" means ChalkItUp is completely inaccessible for more than 24 consecutive hours during a period for which you have paid. It does not include planned maintenance, third-party network outages, or issues caused by your own systems.
5. Billing errors
If you believe you have been charged in error (for example, charged twice for the same period, or for a plan you did not select), contact us promptly at hello@chalkitup.co.uk. We will investigate and correct any verified billing error, including issuing a refund where appropriate.
6. Account closure
If you close your account before the end of a paid subscription period, no refund is issued for the unused portion. You will retain access to the platform until the end of the period you have paid for.
7. Contact
For billing errors, service failure claims, or questions about this policy:
Email: hello@chalkitup.co.uk
Website: www.chalkitup.co.uk
8. Changes to this policy
We may update this policy from time to time. The current version is always available at this URL. Changes will not affect purchases already made.